Shipping is free on orders over $199.99. Orders under $199.99 have $19.99 standard shipping.

We deliver to physical addresses in mainland Australia and Tasmania. We can't deliver to P.O. Boxes or Parcel Lockers.

We aim to dispatch every order as soon as possible. Most orders arrive within 2-8 business days of ordering. Estimates by area:

• Sydney Metro: 1-3 business days
• Regional NSW: 2-4 business days
• Brisbane, Canberra, Melbourne and Adelaide Metro: 2-5 business days
• Perth, Darwin and Tasmania: 3-6 business days
• Regional areas: 5-10 working days

These are estimates only, and busy times like Christmas can take a little longer.

Orders ship from our dispatch facility in Sydney.

Your order is delivered by Australia Post or a courier.

When your order is dispatched, we email you a consignment note number. Use it to track your parcel on the courier's website.

Once your order has been dispatched, we can't make any changes. If you've entered the wrong details or ordered the wrong item, contact us as soon as possible at hello@trnr.com so we can see if anything can be done.

Please check your order details carefully before you order. We can't take responsibility for items lost or stolen because of incorrect details. If a parcel comes back to our warehouse as undeliverable or with an incorrect address, a re-delivery fee applies. Email hello@trnr.com straight away if you spot a mistake.

Give a safe address where your parcel can't easily be taken. To deliver to a business, add the company name to your address.

Sometimes we can't accept an order, for example if an item is out of stock or discontinued, or there's an error in the price or product description.

Delivery times are estimates only, so we can't be held liable for loss, expense or other damage caused by a delay.

Sorry, we don't accept returns or exchanges for change of mind. Most of our products come fully packaged, and sending them back could damage the packaging. Please choose carefully.

Sorry about that. Contact us straight away at hello@trnr.com so we can sort it out quickly and arrange a return, plus a refund or exchange.

Email hello@trnr.com with your order number and order date, a description of the fault, and photos showing the fault or damage.

If needed, we'll send you a stamped, self-addressed post bag to return the product. A refund for a faulty or damaged item includes any original delivery fee. If we inspect the item and find it isn't faulty or damaged (other than by misuse, improper care and handling, or normal wear and tear), you'll pay the cost of shipping it back to you.

Damage from misuse, improper care and handling, or natural wear and tear.

Once we receive the faulty or damaged product, we'll send a replacement or issue a full refund. Refunds are processed as soon as possible, to the same payment method you used.

We exchange faulty, damaged or incorrect items. We don't exchange for change of mind.

Our team reviews every claim under our returns policy and lets you know the outcome. We can't promise a refund or replacement before that review.

trnr.com shows Visa, Mastercard, PayPal, Apple Pay, Google Pay, Shop Pay, UnionPay and Satispay. Checkout shows the final options for your order.

Yes. Credit card information is always encrypted when it's sent over networks. Our store runs on Shopify.

Yes. Get 15% off your first order when you sign up with your email on trnr.com.

Yes. Prices are subject to change without notice.

5 Strength Tubes X (X-Light red, Light blue, Medium orange, Heavy grey and X-Heavy black), a pair of handles, a pair of ankle straps, a door anchor, an outdoor anchor, a carry bag and an exercise poster. The tubes stack for 31 resistance combinations, from 3.4 kg to 68.6 kg (7.5-151.2 lb).

Yes. The X31 uses TRNR's Strength Tubes X. The X7, X31 and X71 systems share the same Strength Tubes X, handles and ankle straps, so you can add single tubes later.

TRNR's Strength Tubes X have an inner safety string that stops them overstretching and snapping. Always check them before use and follow the safety sheet.

TRNR doesn't set a number of training days. A common approach is 2-3 resistance sessions a week, with a rest day before you train the same muscles hard again. If something hurts, stop and check with a physio or doctor.

Clean them with water only, condition them with a silicone-based spray, and avoid harsh chemicals. Store them in the box or bag provided, away from sunlight and heat. Faded or yellowing latex and any white powder are normal and don't affect performance.

Check the whole tube before each use, especially the middle and both ends. If it's damaged, stop using it and replace it. Replace tubes every 6-10 months.

Yes. They contain natural rubber latex, so don't use them if you're allergic.

The Gym Ball Pro is anti-burst: if it's punctured it won't burst, but it will deflate quickly. Check it for damage before each use, and keep it away from sharp objects and heat. It has a static weight rating of 455 kg (1,000 lb).

55 cm for people under 1.65 m, 65 cm for 1.65-1.8 m, and 75 cm for people over 1.8 m.

Many TRNR products come with an exercise poster (for example the X31 and the Gym Ball Pro). Check the 'includes' list on each product page.

We make every effort to show colours accurately, but we can't guarantee your screen will display them exactly.

No. Information on trnr.com isn't medical advice. Please talk to a medical professional before starting any exercise program.

Please check with a physio or doctor first so they can work out what's right for you. If anything is severe, or you have chest pain or trouble breathing, call 000.

Stop exercising and call 000 straight away.

Talk to your doctor before use, especially if you have a medical condition, heart problems, balance or grip issues, or are or may be pregnant. After giving birth, please check with a physio or doctor first.

Under 18s must be supervised by an adult. The tubes aren't toys: keep them away from children and pets because of the strangulation risk.

Only use it on a solid, sturdy door that closes towards you, on the hinge side or over the top. Lock the door if it has a lock. Never use it on a door that opens towards you, or on a hollow, glass or sliding door, or on the handle side.

Wear safety glasses. Never let go of a tube under tension, and never stretch it past 2.5 times its resting length. Avoid moves where the tube stretches towards your head. Work on an even surface away from anything sharp, and move slowly and with control. Stop if you feel pain, dizziness or shortness of breath.

Stop using the product. If you hit your head and feel dizzy, confused or sick, vomit or black out, or if there's heavy bleeding, call 000. If anything hurts, see a doctor or physio. You can report the fault to hello@trnr.com.

If they're choking or struggling to breathe, call 000 now. Otherwise call the Poisons Information Centre on 13 11 26 (24/7) or see a doctor. Keep small items away from babies, young children and pets.

No. TRNR gear isn't a medical device. For pain or a condition, please see a physio or doctor.

The TRNR app is a free exercise guide for TRNR fitness and recovery gear. Browse by category, pick the product you own, and you'll find exercise videos, start and finish photos and a short description for each exercise.

• iPhone and iPad: App Store
• Android: Google Play

Search for "TRNR" by New Era Fitness Pty Ltd.

Yes. The app is free to download and use, with no subscriptions or in-app purchases.

Yes. You need a free account to use the app. Tap Create an account and enter your name, email, gender and a password, then accept the terms. We'll email you a link to confirm your address. Once you've confirmed it, sign in with your email and password.

On the sign-in screen, tap Forgot password?, enter your email and tap Generate link. We'll email you a link to reset your password. If you're already signed in, go to Profile > My Account, where you can also reset it.

Exercises are organised by category, then by TRNR product. Open an exercise to watch the video demo and see the start and finish positions. Tap Save workout to add it to My Workouts, so you can come back to your favourite exercises any time. Tap Remove from my workout to take one off the list.

The exercises are grouped by the TRNR product they're designed for, so you can find the moves for the gear you own. Each exercise has a Shop product button if you'd like to buy that product, and the Shop tab takes you to trnr.com.

Yes. Your saved workouts are stored in your TRNR account, so they'll be there when you sign in on another phone or tablet.

No. You need an internet connection, because the videos and images stream from our servers and nothing is downloaded to your phone. Wi-Fi is best if you're watching lots of videos.

1. Check that you're connected to the internet. If you see "Connection error", wait until you're back online and try again.
2. Update the TRNR app to the latest version from the App Store or Google Play.
3. Sign out from Profile > Log out, then sign back in.
4. If it still isn't working, delete the app, reinstall it and sign in again. Your saved workouts are kept in your account.
5. Still stuck? Email us at hello@trnr.com.

Check your spam or junk folder, and make sure you entered the email address you signed up with. If it still hasn't arrived after a few minutes, email hello@trnr.com.

Email us at hello@trnr.com.

Yes. You can create an account or log in from the account page.

On the login page, tap 'Forgot your password?' to reset it.

Our Privacy Policy explains how we collect, use and protect your personal information.

Email us at hello@trnr.com, or send a message through our contact page. A member of our friendly team will reply as soon as possible.

TRNR was born in Sydney, Australia and officially launched in 2022. We make premium, portable fitness and recovery gear. TRNR is owned and operated by New Era Fitness Pty Ltd (ABN 58 653 514 517).

Join the TRNR community on Instagram @trnr_official, and share your progress with #TRNRLIFE.

Email hello@trnr.com with the subject line "Terms of Service Enquiry".

No. TRNR isn't endorsed by or associated with any other brands that may appear in our images or videos.