Privacy Policy


 

PRIVACY POLICY 

This Privacy Policy applies to your use of www.trnr.com website (the “website”), which is owned and operated by New Era Fitness Pty Ltd - ABN 58 653 514 517 or its licensors (referred to in this document as “TRNR”, "we", "us" or "our"). Protecting your privacy and the confidentiality of your personal information is important to us. Please read this Privacy Policy carefully to understand how we collect, use, disclose, store, and protect your personal information, as well as how you can access, correct, update, or delete any personal information provided to us, or express any concerns you may have. 

We comply with all applicable privacy laws which regulate how we collect, use, and protect your personal information. This Privacy Policy may change from time to time, so please check back periodically the website.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We may collect personal information including your first name together with your last name, your credit card number, your address, your email, and your phone number. Information about your computer hardware and software may also be automatically collected by us when you use our website. This information may include your IP address, browser type, access times and/or referring website addresses. This information is only used for the operation of the website and the services offered on the website and to maintain the quality of the services offered on the website.

WHY DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect your personal information from you (or about you) to: 

  • Better communicate with you; 
  • Answer your queries;
  • Provide you with a better website experience; 
  • Process your orders online;
  • Send delivery status notification emails;
  • Contact you in the event of any delivery issues;
  • Validate that you are of legal age for shopping online
  • Supply you with products, services or offers that may be of interest to you;
  • For marketing, traffic, demographics and interest reporting purposes; and
  • Notify you about our new products and services, discounts, promotions or upcoming events;
  • And when we are required by law

Personal information collected or received by us will only be used for the stated purpose for which it was provided.

WHEN AND HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We collect most personal information directly from you when you consent to communications from us. Your consent may be express (e.g. you agree to the use of your information by ticking a box) or implied by an action you take or do not take (i.e. because you have agreed to terms and conditions that contain information about the use or disclosure of your information). You provide us your information when you purchase (or enquire to purchase) products or services from us, you ask to find out more about our products or services, you apply to work with us, you participate in our competitions, you make a refund, return or other claim, you use our website(s) or other applications, you deal with us on the phone, you write to us, or when you visit one of our stores.

We may also collect information about how you use our website(s) or applications to help us better serve you. For example, we may do this when you click on a link from our website(s) or visit a website which displays our advertisements. This information is derived from cookies that identify the computer you used to access our website or application, and the cookies collect your server address; the time and date of your visit to the website; the pages and documents you have accessed or viewed and the type of browser you are using.

We may engage Google to provide advertisements on our behalf and to provide analytics services. Google may use cookies and other tracking technologies to collect non-personally identifiable information for re-marketing, traffic, demographics and interest reporting purposes via Google advertising cookies and anonymous identifiers.

WHAT IF YOU DON’T WANT US TO COLLECT YOUR PERSONAL INFORMATION?

You do not have to provide us with any personal information unless you want to. For example, it is your choice as to whether you purchase our products or services or receive communications from us. If you choose not to provide us with your personal information, we may be unable to provide a product or service or deal with you.

When you use our website or a web browser to search for our website or products, you can set your web browser to remove or reject cookies by selecting the appropriate settings on your browser. If you wish to opt-out of having your web browsing information used for re-marketing, traffic, demographics and interest reporting purposes, you must download and install Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Removing or rejecting cookies may affect the availability and functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

WHEN DO WE DISCLOSE YOUR PERSONAL INFORMATION?

We may only disclose your personal information to third parties in the following instances:

  • For the purpose your personal information was collected – for example, to supply to you, respond to you and to operate our business; 
  • If we sell all or part of our business and the buyer also requires your personal information (in such event, we will use reasonable efforts to notify you);
  • To enforce our legal rights or those of others;
  • To prevent actual or potential fraud or illegal activity;
  • If we need services ranging from technology, data storage, website hosting, marketing, operations and customer service; or
  • If we are required to do so by law. 

If your personal information is disclosed to a third party, we will take reasonable steps to ensure that your personal information is treated in accordance with this Privacy Policy and all applicable privacy laws.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION?

We have organisational and technical security measures in place designed to protect your personal information from abuse, loss, or misuse. Your personal information may be stored by us in various forms including both electronic and hardcopy. Our website uses SSL (Secure Sockets Layer) encryption. We take reasonable steps to maintain the integrity and security of any personal information we collect about you. Despite all our efforts to protect your personal information, you should be aware that the transmission of information via the internet does present risks. We will notify you and any relevant authorities of a suspected data security breach where we are legally required to do so. 

We keep your personal information for no longer than is necessary for the purposes for which it is processed. How long we keep it will depend on the nature of information, the purpose for which it is processed and whether you chose to unsubscribe from our communications. If we no longer require your personal information for the purposes stated in this Privacy Policy or we have received it inadvertently, we will take reasonable steps to securely destroy or de-identify it as soon as practicable, if it is lawful to do so.

HOW CAN YOU PROTECT YOURSELF?

Please be careful whenever you are online. You should ensure the secrecy of your User ID, passwords, and any account information in your control.

If you receive a request to provide sensitive personal information (such as credit card details) in an email, do not provide this information because the request may be fraudulent.

Our website may contain links to third party websites who may collect information directly from you. It is your responsibility to read their privacy policies. We cannot be held liable for the privacy practices or the content, products, or services of such websites.

WHAT IF YOU DON’T WANT TO RECEIVE ANY FURTHER COMMUNICATIONS FROM US?

You can withdraw your consent to us using your data for marketing communications at any time by clicking on the unsubscribe link in the footer of any of our emails.

HOW CAN YOU ACCESS AND UPDATE YOUR PERSONAL INFORMATION? 

You may request access, rectification, or destruction of your personal information by contacting our Privacy Officer in writing. We will make reasonable efforts to allow you to access, correct or delete your personal information once we have verified your identity.

CONTACT US

If you have any questions or concerns about our Privacy Policy, please contact our Privacy Officer at hello@trnr.com with the subject line “Attn: Privacy Officer” with your concerns and we will endeavour to respond to your request within 30 days.